Refund & Cancellation
Last updated October 2026
Cancellation — you stay in control
You can cancel your Family plan or School license at any time from the billing portal in your dashboard, with no cancellation fees. Your subscription stays active until the end of the period you have already paid for, then it does not renew.
7-day free trial
New Family subscriptions start with a 7-day free trial. You will not be charged unless you continue past the trial. Cancel during the trial and you will not be billed.
30-day money-back guarantee
If Multilingo Kids is not right for your family or classroom, email us within 30 days of your first payment and we will refund it in full — no questions asked.
Refunds after 30 days
After the first 30 days, subscriptions are non-refundable for the current billing period, since access continues until that period ends. We may still offer a pro-rated refund in exceptional circumstances such as a duplicated charge or a technical fault on our side.
School licenses
School subscriptions follow the same 30-day guarantee. Cancellation takes effect at the end of the current monthly period; the license remains active with all student spots until then. Schools can export their classroom data before the period ends.
Plan changes
Switching between monthly and annual Family plans, or changing your plan in any way, is handled through the self-serve billing portal. Changes take effect immediately and billing is adjusted automatically.
How to request a refund
Email refunds@multilingokids.com with the email address on your account. Refunds are processed by Paddle, our merchant of record, and typically appear on your statement within 5–10 business days.
Statutory rights
Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your country or state, including EU/UK consumer protection rules.
Contact
Refund and cancellation questions: refunds@multilingokids.com — operated by Norman Pipitone.